Shipping and Delivery:
We dispatch orders within 24 hours of the date of purchase from Monday to Friday. Cut-off of daily orders is 12pm.
- Our distribution is in South Africa only.
- Orders received after 12pm on a Friday will be dispatched on Monday morning.
- For online orders we allow for 2-6 working days for delivery across South Africa.
- We maintain communication with customers in outlying areas to ensure that delivery is not delayed.
- Shipping costs are provided at checkout.
- We are not responsible for any delays or failures in delivery caused by events beyond our control. We work closely with our delivery suppliers to address issues, resolve problems and ensure delivery of items to you.
Returns and Refunds:
At Mothersaid, your health and safety are our top priorities. Because we specialize in pharmaceutical, beauty, and consumable products, we maintain strict hygiene standards to ensure every item you receive is pristine and safe for use.
1. The “Hygiene First” Rule
Due to the nature of our products, we cannot accept returns, or offer exchanges/refunds on any items that have been:
Opened or unsealed: Any product where the original protective seal has been broken.
Used or Worn: For health and safety reasons, any consumable, beauty, or personal care item that has been used or tried on cannot be returned.
Consumables: Any nutritional or pharmaceutical supplements.
We believe you’ll understand that this policy is in place to protect all our customers, ensuring that no one ever receives a product that has been previously handled or compromised.
2. When Can You Return an Item?
We want you to be 100% happy with your Mothersaid experience. You may return an item for a refund or exchange only if:
It’s unused and unopened: The product must be in its original, undamaged packaging with all seals intact.
It’s within 7 days: You must notify us of your intent to return the item within 7 days of delivery.
It’s defective or damaged: If your product arrives defective or damaged, please contact us immediately. We will arrange for collection from you. There is no charge to return damaged or defective products.
3. How to Start a Return
Get in touch: Email us at hello@mothersaid.co.za or telephone us at 021 879 5544 with your order number. We will respond to you within 24 hours.
Assessment: Once we’ve confirmed the item is eligible for return, we will provide you with the return address. There are two options for returning product to us:
- Local delivery – if you are close to our offices in Cape Town you can deliver to our offices.
- Courier Service to our offices from your preferred address.
Shipping: The shipping costs for items returned to us are the following:
A Return Request is for the Customer’s account.
Mothersaid will arrange for the collection of a damaged or defective product at our cost.
For “change of mind” returns, the cost of the return courier will be for the Customer’s account.
4. Processing Your Refund
Once we receive and inspect your returned item (to ensure it is unopened and unused), we will process your refund.
Refunds are issued to your original payment method (e.g., Payfast or Credit Card).
- Please allow 5–10 business days for the funds to reflect in your account, depending on your bank’s processing times.