Privacy Policy

Last Updated: 05 March 2026 

Mothersaid respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. 

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website. 

1 Information We Collect 

Information you provide directly 

  • Full name 
  • Email address 
  • Phone number 
  • Billing address 
  • Shipping address 
  • Payment details (processed securely by third party payment providers) 

Automatically collected information 

  • IP address 
  • Browser type 
  • Device information 
  • Website usage data 
  • Cookies and tracking technologies 

2 How We Collect Your Information 

We collect information when you: 

  • Place an order on our website 
  • Create an account 
  • Subscribe to our newsletters 
  • Contact us through forms or email 

3 How We Use Your Information 

We use your personal information: 

  • Process and fulfil orders 
  • Deliver products and services 
  • Communicate with you about purchases 
  • Improve website functionality 
  • Provide customer support 
  • Send marketing communications (with consent) 

4 Marketing Communications 

We may use your personal information to send you promotional messages, products updates, special offers, and other marketing communications. 

To manage customers relationships and marketing communications, we use a customer relationship management platform, including Brevo. 

This platform helps us: 

  • Store and manage customer contact information 
  • Send email marketing communications 
  • Send promotional or transactional messages 
  • Segment customers to provide relevant offers 

You will only receive marketing communications if you have opted in or if such communication is permitted under applicable law. 

You may opt out of marketing communications at any time by: 

  • Clicking the “unsubscribe” link in marketing emails, or 
  • Contacting us directly using the contact information provided in this policy. 

5 Sharing of Personal Information 

We may share your information with trusted third parties service providers that help us operate our business, including: 

  • Payment processors that securely process transactions 
  • Shipping and logistics partners that deliver orders 
  • Website hosting and infrastructure providers 
  • Analytics providers that help us understand website usage 
  • Customer relationship management and marketing platforms (such as Brevo) used to manage customer data and communications 

These service providers only process personal information on our behalf and in accordance with applicable data protection laws. 

6 Cookies and Tracking Technologies 

Our website uses cookies and similar technologies to: 

  • Improve website performance 
  • Understand user behaviour 
  • Enable essential website functionality 
  • Deliver relevant marketing content 

You may control cookies through your browsing settings or cookie preferences. 

7 Data Security 

We take reasonable technical and organisational measures to protect personal information against loss, misuse, or unauthorised access. 

Our website uses secure encryption (SSL) to protect sensitive data. 

Some of our service providers may store or process data outside South Africa. In such cases, we take reasonable steps to ensure that appropriate data protection safeguards are in place. 

8 Your Rights Under POPIA 

You have the right to: 

  • Request access to your personal information 
  • Request correction of inaccurate data 
  • Request deletion of your personal information 
  • Object to the processing of your personal information 
  • Withdraw consent where processing is based on consent 

Request can be submitted using the contact details below. 

9 Retention of Personal Information 

We retain personal information only for as long as necessary to: 

  • Fulfil the purposes described in this policy 
  • Comply with legal obligations 
  • Resolve disputes and enforce agreements 

10 Third-Party Websites 

Our website may contain links to external websites. 

We are not responsible for the privacy practices of those websites. 

11 Changes to This Privacy Policy 

We may update this Privacy Policy from time to time. 

The latest version will always be available on this page. 

12 Contact Information 

Information Officer: 

Tansy Banks

Company: 

B and B Activities (Pty) LTD

Email: 

hello@mothersaid.co.za

Address: 

Mothersaid, Unit 7, Howard Studios, 1 Sheldon Way, Pinelands, Cape Town, 7405.

If you believe your personal information has been processed unlawfully, you may lodge a complaint with the Information Regulator of South Africa. 

Payment Information 

Payments made on our website are processed by secure third-parties payment processors. 

We do not store full credit card information on our servers.